Building Insurance Reinstatement Management

SRVO has a tailored approach to support property owners and leaseholders in the unfortunate situation of a major insurance related incident.

We have extensive experience in delivering complex, challenging and time-sensitive reinstatement programmes related to incidents of flood or fire damage, across a huge range of residential property types, with a particularly strong and trusted track record in dealing with damage on historic and listed buildings and high-end luxury accommodation.

Managing building insurance reinstatement claims for residential buildings involves several critical stages that ensure thorough evaluation, effective communication, and successful restoration. Given the heightened and urgent nature of these projects, the key drivers in this role involve minimising disruption to residents, and mitigating the costs of relocations, while prioritising efficiency and quality in reinstatement.

We have experience of working on historic and listed buildings, unique riverside luxury apartments, and modern residential developments, and the unique challenges of each project require a tailored approach built on the fundamentals of attention to detail, clear communications and efficient project management.

Recent Reinstatement Management projects that we have worked on range in value from £350,000 to £2.9m and include modern residential developments, high-end apartments and historic, listed buildings.

8 Key principles of effective building insurance reinstatement project management:

1. 1. Coordination :
      • In the event of a loss or damage to property, managing reinstatement works can be hugely challenging, and the role of the project manager is in coordinating all aspects of the project, from initial assessments to final inspections, ensuring everything runs smoothly to minimise cost and disruption. SRVO’s well-established processes help to expedite different stages of a claim

       

   2. Claims liaison :
      • Effectively managing liaison between property owners and insurance companies is a fundamental role of the reinstatement manager, to ensuring clear communication throughout the claims process and mitigate against any potential delay

       

   3. Tailored Solutions :
      • Understanding the unique challenges of each project to provide customised management strategies that align with the clients’ specific needs and objectives, and maximise efficiency and effectiveness. This tailored approach involves working with all stakeholders to ensure the property is reinstated to pre-incident condition or better.

       

   4. Reinstatement Planning :
      • In the event of a loss or damage to property, managing reinstatement works can be hugely challenging, and the role of the project manager is in coordinating all aspects of the project, from initial assessments to final inspections, ensuring everything runs smoothly to minimise cost and disruption. SRVO’s well-established processes help to expedite different stages of a claim

       

   5. Quality Control :
      • Often, the high specification of individual residential schemes require specialist contractors and designers in order to meet the highest possible level of finishes expected by the leaseholders. A rigorous quality assurance process ensure that all reinstatement works meet industry standards and importantly, meet or exceed the expectations of the freeholder and residents, to consistently deliver trusted results.

       

   6. Collaborative Approach :
      • Delivering a consistently high-quality and effective service requires close collaboration with all key stakeholders across the programme, from freeholders and their agents, to individual residents, specialist partners and regulatory bodies. Clear communication and transparency throughout the reinstatement process, fosters strong relationships and trust.

       

   7. Timely Delivery :
      • In the event of a loss or damage to property, managing reinstatement works can be hugely challenging, and the role of the project manager is in coordinating all aspects of the project, from initial assessments to final inspections, ensuring everything runs smoothly to minimise cost and disruption. SRVO’s well-established processes help to expedite different stages of a claim

       

   8. Personalised approach
      • Excellence in service runs through the programme, with a personalised and sensitive approach to help residents navigate a challenging and disruptive event and ensure the best outcomes for all

       

   9. Specialist networks
      • An established network of specialist contractors and designers enables a seamless process, as SRVO is able to draw on the right skills required for often highly complex projects.

       

   10. Final Inspection and Documentation, and ongoing support
       • As a trusted partner providing a comprehensive Reinstatement Management role, delivering the final inspection, reports and documentation to all parties, is paramount, as is the provision of continued support and advice on insurance matters to help property owners navigate future risks.

Highly experienced across all aspects of Building Insurance Reinstatement Management, the SRVO team offers a seamless experience and a high level of integration across key functions – from Project Management and Contract Administration to Defect Analysis, Feasibility Advice and CDM Principal Designer. Drawing from a wide range of service both in terms of breadth and depth, with a deep understanding of managing complex works within luxury, high-end or listed residential assets, to ensure an outstanding result, prioritising the longevity of the asset and peace of mind for the client.